Examining the Influence of Teamwork, Work Environment, and Financial Compensation on Employee Engagement: A Case Study of Miyana Hotel Medan
Keywords:
teamwork, work environment, financial compensation, employee engagementAbstract
This study investigates the influence of teamwork, work environment, and financial compensation on employee engagement among staff of Miyana Hotel Medan. Employee engagement is essential in the hotel sector due to its dependence on coordinated service delivery and consistent performance. A quantitative survey involving 48 permanent employees selected through purposive sampling was used, and data were analyzed with multiple linear regression. Results show that teamwork has a positive and significant effect on employee engagement, highlighting the importance of interpersonal coordination and collaborative work processes. The work environment exhibits a positive but insignificant effect, indicating that moderately adequate physical conditions do not substantially elevate engagement. Financial compensation also demonstrates a positive yet insignificant effect, reinforcing its role as a hygiene factor rather than a primary driver of psychological attachment. Taken together, the three variables significantly account for variations in employee engagement. These findings suggest that efforts to strengthen engagement in the hotel industry should prioritize team-based work dynamics, improve physical work conditions, and ensure compensation systems that are perceived as fair and transparent.
References
Andrew, O. C., & Sofian, S. (2012). Individual factors and work outcomes of employee engagement. Procedia – Social and Behavioral Sciences, 40, 498–508.
Anitha, J. (2014). Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, 63(3), 308–323. https://doi.org/10.1108/IJPPM-01-2013-0008
Arianti, W. P., Hubeis, M., & Puspitawati, H. (2020). Pengaruh faktor kepuasan kerja terhadap employee engagement di Perwiratama Group. Jurnal Manajemen Teori dan Terapan Airlangga. https://doi.org/10.20473/jmtt.v13i1.14889
Armstrong, A., Olivier, S., & Wilkinson, S. (2018). Shades of grey: An exploratory study of engagement in work teams. Oracle. https://www.oracle.com/a/ocom/docs/shades-of-grey-research-report.pdf
Armstrong, M., & Taylor, S. (2018). Armstrong’s handbook of human resource management practice. Kogan Page.
Bakker, A. B., & Leiter, M. P. (2010). Work engagement: A handbook of essential theory and research. Psychology Press.
Dessler, G. (2011). Human resource management. Pearson Education.
Gallup, Inc. (2017). State of the global workplace report. https://www.asean.mercer.com/newsroom/2018-singapore-employee-engagement-index.html
George, C., Omuudu, O. S., & Francis, K. (2020). Employee engagement as a mediator between organizational inducements and industry loyalty among workers in the hospitality industry in Uganda. Journal of Human Resources in Hospitality & Tourism, 19(2), 220–251. https://doi.org/10.1080/15332845.2020.1702869
Ghozali, I. (2016). Aplikasi analisis multivariat dengan program IBM SPSS 23 (Edisi 8). Badan Penerbit Universitas Diponegoro.
Hasibuan, M. S. P. (2014). Manajemen sumber daya manusia. Bumi Aksara.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724.
Lai, P. Y., Lee, J. S., Lim, Y. X., Yeoh, R. G., & Mohsin, F. H. (2015). The linkage between training and development and co-worker support towards employee engagement in hotel industry.
Mohd, I. H., et al. (2016). How work environment affects employee engagement in a telecommunication company. BE-ci 2016: 3rd International Conference on Business and Economics, 21–23 September 2016. https://doi.org/10.15405/epsbs.2016.11.02.37
Nitisemito, A. S. (2014). Manajemen personalia. Ghalia Indonesia.
Othman, R. B., et al. (2019). Factors affecting employee engagement: A study among employees in the Malaysian construction industry. International Journal of Academic Research in Business and Social Sciences, 9(7). https://doi.org/10.6007/IJARBSS/v9-i7/6178
Robbins, S. P., & Judge, T. A. (2016). Perilaku organisasi (Edisi 16). Salemba Empat.
Schaufeli, W. B., & Bakker, A. B. (2010). The conceptualization of work engagement. In A. B. Bakker & M. P. Leiter (Eds.), Work engagement (pp. 10–25). Psychology Press.
Schiemann, W. A. (2011). Reinventing talent management: How to maximize performance in the new marketplace. PPM Manajemen.
Sedarmayanti. (2017). Manajemen sumber daya manusia. Refika Aditama.
Shahidan, N. A., Hamid, A. N., Kamil, M. A. B., Rani, A. H. S., Aziz, A., & Hasan, H. (2016). Linking work environment, team and co-worker relationship and organization well-being in increasing employee engagement: A conceptual perspective. Journal of Business and Social Review in Emerging Economies, 2(1), 21–30. https://doi.org/10.26710/jbsee.v2i1.15
Sharma, R., & Puja, M. (2012). Effective and efficient teamwork: Makes things happen more than anything else in organizations. International Journal of Social Science and Interdisciplinary Research, 1(8), 154–157.
Sugiyono. (2016). Metode penelitian kuantitatif, kualitatif dan R&D. Alfabeta.
Zainol, S. S., Hussin, S. H., & Othman, S. M. (2016). Determinants of employee engagement in hotel industry in Malaysia. International Journal of Academic Research in Accounting, Finance and Management Sciences, 6(3). https://doi.org/10.6007/IJARAFMS/v6-i3/2146
